FAQ

We provide pet sitting services in your own home. We believe pets that stay in their own environment are happier and healthier than pets who stay in kennels or other boarding facilities.

As a professional pet sitting and dog walking company, we are fully licensed, bonded and insured for your protection. Before hiring any pet sitter or dog walker, you should always ask for proof of licensing and insurance.

We care for just about any type of animal. We have experience caring for dogs, cats, horses, goats, snakes, turtles, reptiles, ferrets, pigs, gerbils, mice, sugar gliders, prairie dogs and others. Have a unique animal? Just ask us!

The comfort and safety of your pet in our #1 priority. Our sitters will follow a detailed checklist to ensure your pet’s routine is followed during each visit. Our sitters adhere to the following standards at each visit:

• Check gates to ensure they are secured before letting dogs outside.
• Outside playtime is supervised.
• We do not allow dogs to interact with other dogs while walking in the neighborhood. This is for their own safety.
• We clean messy paws before letting dogs back in the house.
• We provide access to fresh water after walking and outdoor playtime.
• Feeding is supervised to ensure your pets don’t choke on their food.
• Adhere to any special diets. 
• At-risk dogs are double-leashed and wear GPS collars while on walks to ensure they always make it back home. 
• Our sitters are pet first aid and CPR certified.
• In the event of an emergency, we will take your pet to the veterinarian. While our first option will be to take your pet to the veterinarian of your choice, if they are not open or due to the nature of the emergency, we may take your pet to the nearest 24 hour emergency veterinarian. 
• We know every pet is different, so we let your pets dictate how much interaction they’ll have with their pet sitter. If your pet is really shy, your pet sitter will sit quietly and let your pet warm up. We will never chase your pet around the house. 
• We will immediately communicate any concerns with you. If we cannot reach you, we will communicate concerns with your emergency contact.

We are a full service pet sitting company. Our pet sitting services are customizable according to the needs of your pets and your home. At the meet and greet we will document your pet’s routine and adhere to that routine while providing services. The following services are included:

• Refreshing food and water
• Letting out for potty time
• Playtime in the yard
• Brushing
• Cleaning up accidents
• Scooping litter boxes
• Pictures and report card via our mobile app after each visit
• Administering medications, including pills, injections, subcutaneous fluids and inhalation treatments
• Checking the mail
• Checking for water leaks in the home
• Providing a security check of the premises including checking the security of windows and all entrances
• Bring in packages

Have other requests? Just ask!

Our pet sitters undergo a thorough background check to ensure the safety of your pets and your home.

If you are an established client and have already had a meet-and-greet at your home, we can usually provide service on short notice subject to availability. Of course, the more advance notice we have, the better. If you are a new client, we require a meet-and-greet in your home before we begin services. Please allow at least three business days to get your meet-and-greet scheduled.

The meet and greet allows us to get to know you and your pets. We’ll review your pet’s routine and get a feel for their behavior and interaction with our team. A meet and greet is required of all first time clients. The meet and greet is complimentary when you book 5 or more visits with us.

Yes. We are open 365 days per year. We do charge a $10 per day holiday fee on major holidays: New Year’s Eve, New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve and Christmas Day.

We ask that you provide 2 keys to your pet sitter or dog walker. Even if you ask us to enter through an electric garage door or a door code, we still require keys in the event of a malfunction with the garage door. But don’t worry – your keys are kept in a safe, undisclosed location, and your keys will never be tagged with personal identifying information.

If you still do not feel comfortable providing a key, you can chose to purchase a lockbox. We are not responsible for lockbox failures. If you do not provide a key, you will be responsible for any locksmith charges that may be necessary.

At the end of service, most clients opt to have us hold onto their keys in our company safe. This allows for future visits without requiring a key pickup.  We do not leave keys behind on the final visit in the event you are delayed returning home. Key pickups and drop offs will incur a standard visit charge.

Our clients have access to a mobile app that provides you with instant updates on the status of visits to your home. Once we have completed a visit, we will send you a report card including pictures so you’ll never have to wonder how your pets are doing.

Tips are by no means required. But if you feel your pet sitter has provided excellent care, tips are certainly appreciated.

When you book our pet sitting and house sitting services, we’ll rotate lights and blinds to give your home a live-in look, check your thermostat, look for water leaks around your washing machine, bring in packages, check the mail, bring in the newspaper. We’ll even be happy to scan your mail and send you a digital copy.

We also offer house sitting services where no pet are present.

 We definitely appreciate the value of a dollar and understand that you may be looking for a cost-effective solution to caring for your cat while you’re out of town. However, it is our policy that cats must be visited at least once every 24 hours. There are a few reasons for this.

• We are fully insured and our insurance policy will not cover incidents that occur when a sitter has not visited at least once every 24 hours.
• Consider the case of a kitty we were watching every other day that knocked a hair dryer off the bathroom counter and turned it on. Our cat sitter arrived to a HOT HOUSE meaning the hair dryer had been on for quite some time … on carpet! 
• A cat we were watching got stuck behind the refrigerator. Luckily her pet sitter was visiting every 24 hours and the kitty was just fine after being rescued.
• Cats can lock themselves in rooms without access to food and water.
• Cats are social beings and need attention. They are not animals to be left alone for days on end without human interaction.
• Cats need fresh water. Many cats will refuse to drink water if their water is not fresh, even if they have not exhibited this behavior previously.
• Cats are prone to kidney infections and serious conditions can develop quickly. Your pet sitter is trained to be on the lookout for changes in litter box usage and eating patterns which could indicate a serious illness.

We hope you understand that we only have your cat’s best interests at heart. Having a trained pet sitter come to your home and provide lots of love and affection is a bargain considering you don’t have to take the time to take your cat to a kennel, your cat gets to stay in the comfort of its own home, you receive daily photo updates from your sitter and the cost is comparable to taking one cat to a kennel.

We require all clients to contact us once they’ve arrived back home. If we do not hear from you, we will continue visiting your pets until we hear from you.  You can rest easy knowing if you are delayed returning, your pets will continue receiving the best care possible. If you don’t notify us that you’ve returned home, you’ll be charged for additional visits.