Frequently Asked Questions

We get these questions a lot. Here are our best answers...

Are you a kennel or offer boarding?

We provide pet sitting services in your own home. We believe pets that stay in their own environment are happier and healthier than pets who stay in kennels or other boarding facilities.

What types of pets do you care for?

We care for just about any type of animal. We have experience caring for dogs, cats, horses, goats, snakes, turtles, reptiles, ferrets, pigs, gerbils, mice, sugar gliders, prairie dogs and others. Have a unique animal? Just ask us!

Do I get to meet my pet sitter or dog walker?

One of the benefits of hiring Away Home & Pet Care is that we work as a team. This means we have backups available in the event your primary sitter has an emergency.

One of our managers will visit with you at the meet and greet and get a feel for your pet’s personality. We will then assign the perfect pet sitter for your pets.

If it is critical for you to meet your pet sitter, we offer 30 minute introductions for $30. While we assign a primary pet sitter to care for your pets, we may call upon other team members to provide continuity of care. We do our best to keep the same pet sitter assigned to your pets, but rotation of sitters might be necessary due to the length of your vacation or sitter availability.

It could get costly for you to schedule pet sitter introductions so if having the exact same sitter every single time is essential, you may want to investigate hiring a solo pet sitter. Be sure they have backups available in the event of an emergency.

What do you do for my pets while you're here?

The comfort and safety of your pet in our #1 priority. Our sitters will follow a detailed checklist to ensure your pet’s routine is followed during each visit. You will provide the pet's routine before each reservation.

How can I trust you?

Our pet sitters and dog walkers are background checked for your safety. We invite you to check out our many online reviews to get a feel for what other client's think about our services.

Can I book services directly with my sitter?

All reservations must be made through our mobile app or your online client portal. Reservations made outside of our system will not be considered valid, and you will not be covered by Away Home & Pet Care’s insurance and bonding.

Are you licensed, bonded & insured?

As a professional pet sitting and dog walking company, we are fully licensed, bonded and insured for your protection. Before hiring any pet sitter or dog walker, you should always ask for proof of licensing and insurance.

What areas do you service?

We provide pet sitting and dog walking within a 10 mile radius of Ogden, UT. Cities covered include: Ogden, Roy, Riverdale, Washington Terrace, North Ogden and South Ogden. We service primarily Weber County and some portions of Davis County.

What is your cancellation policy?

When we book your services, we reserve exclusive time for you and your pets and have likely turned away other clients during this time.

Vacation/Pet Sitting Reservations/Overnights:
Our policy applies to the entire reservation invoice amount.

More than 2 weeks notice: full refund. 7-14 days notice: 75% refund. 3-6 days notice: 50% refund. Less than 3 days notice: no refund.

If a non-refundable deposit has been requested (primarily for holiday and overnight reservations), a cancellation will result in the forfeiture of the deposit.

Daily Dog Walking:
We know plans change. Walks must be cancelled by 6:00 pm the day prior to avoid being charged. Our dog walker’s routes are planned by 6:00 pm the evening prior and cancellations disrupt scheduling and efficient routing.

Reservations are made to plan our availability to clients. Therefore, we do not offer refunds for early arrivals home.

What are your payment terms?

Payment in full is due prior to services beginning. For vacation pet sitting reservations, invoices are due 3 days before services begin. Daily dog walking clients are billed weekly in advance.

Depending on the service you select, we may require a non-refundable deposit, especially for holiday and overnight bookings. We’ll let you know if this is necessary.

We accept all major credit cards, ACH transfer from a checking account and PayPal.

Have additional questions that haven't been answered?

If you have additional questions before scheduling, please reach out! We’re happy to provide answers.

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